Delivery

Tobias Oliver Interiors delivery costs are as follows:

• Free Delivery for all orders within the UK mainland, over £120 (not applicable to furniture, art, lighting or rugs, please see costs below).
• Any order less than £120 within UK mainland will be charged £6.50 (VAT applicable).
• Items that are held in stock will be delivered by next-day DPD delivery. Otherwise we will contact you to advise lead time. 
• We can ship outside UK mainland and worldwide; please view shipping costs here. 
• For furniture, art and rug deliveries, our White Glove service includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally. Delivery costs of furniture items as below: 

Merchandise Total	Delivery Rate (excludes VAT)
up to £1,000	£79
£1,000.01 to £2,799.99	£129
£2,800 to £4,999.99	£199
£5,000+	£250

 

Return Policy

We hope you are delighted with your Tobias Oliver Interiors purchase. If for any reason you wish to return your purchase from this Site, we will accept merchandise for a refund or merchandise credit under the following conditions:

• Unused Items must be in their original condition and in their original packaging.
• Please note that bedding and bed linen items cannot be returned for hygiene reasons. 
• Any damaged, used, or altered returns or anything Tobias Oliver Interiors considers unreasonable will not be accepted and will be returned to the customer.
• Item must be received by Tobias Oliver Interiors no later than 14 days after the date of delivery.
• If the order is placed after the 1st of December of any year - we will honour the 14 day returns policy after Christmas.
• Returns received outside the above time frames are accepted at Tobias Oliver Interiors discretion. Sale items and exchanged items are final sales and may not be returned or exchanged.
• We recommend shipping merchandise for return via DPD for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
• Gift Returns may be exchanged for product. You must include your gift receipt or packing slip in the return. If your requested exchange item is of greater value than the original gift receipt, you must pay the difference. Refunds and cash backs for lesser value items will not be provided.
• Custom-made, exclusive or limited-edition pieces may not be refunded or exchanged.
• For furniture and lighting, the returns policy depends on the supplier and their T&C's, for further information you should contact us before placing an order. 

These instructions must be followed exactly and any failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at +44 (0) 1442 818122 or Email Us.

How to return your purchase

If for any reason you wish to return your purchase from this Site, please follow these instructions:

• All Returns must be shipped for processing to:
  Tobias Oliver Interiors
  85 - 87 High Street,
  Berkhamsted,
  Herts,
  HP4 2DF
• Please pack the product in the same way you received it, using sufficient bubble wrap, foam or paper cushions for delicate pieces.
• Please include your order confirmation. 

Refunds and Exchanges

We hope you are delighted with your Tobias Oliver Interiors purchase. We will accept merchandise returns for an exchange or refund under the following conditions:

• Refunds will be credited to the credit card used to make the purchase.
• In the case of pre-payment, direct debit and bank transfers, we will transfer the money back to your bank account.
• Tobias Oliver Interiors will refund your order on receipt of a return. This may take up to a maximum of 14 days, but we shall endeavour to refund you sooner.
• International refunds will be paid in the same currency as purchase.
• Shipping charges and duties will not be refunded, except for manufacturing defects or damages.
• Should there be any defects or damaged items in your order, please contact customer service immediately upon receipt. We will replace defective goods at the earliest possible convenience.