Delivery

Tobias Oliver Interiors delivery costs are as follows:

• Free Delivery for all orders within the UK mainland, over £100.
• Any order less than £100 within UK mainland will be charged £4.95 (Vat applicable).
• Items that are held in stock will be delivered by next-day DPD delivery. Otherwise we will contact you to advise lead time. 
• We can ship outside UK mainland and worldwide; we will obtain the shipping quotation after you confirm your order.
• For furniture deliveries, our White Glove service includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally. Delivery costs of furniture items as below: 

Merchandise Total	Delivery Rate (excludes VAT)
up to £1,000	£79
£1,000.01 to £2,799.99	£129
£2,800 to £4,999.99	£199
£5,000+	£250

 

Return Policy

We hope you are delighted with your Tobias Oliver Interiors purchase. If for any reason you wish to return your purchase from this Site, we will accept merchandise for a refund or merchandise credit under the following conditions:

• Unused Items must be in their original condition and in their original packaging.
• Any damaged, used, or altered returns or anything Tobias Oliver Interiors considers unreasonable will not be accepted and will be returned to the customer.
• Item must be received by Tobias Oliver Interiors no later than 14 days after the date of delivery.
• Returns received outside the above time frames are accepted at Tobias Oliver Interiors discretion. Sale items and exchanged items are final sales and may not be returned or exchanged.
• We recommend shipping merchandise for return via DPD for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
• Gift Returns may be exchanged for product. You must include your gift receipt or packing slip in the return. If your requested exchange item is of greater value than the original gift receipt, you must pay the difference. Refunds and cash backs for lesser value items will not be provided.
• Custom-made, exclusive or limited-edition pieces may not be refunded or exchanged.

These instructions must be followed exactly and any failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at +44 (0) 1442 818122 or Email Us.

How to return your purchase

If for any reason you wish to return your purchase from this Site, please follow these instructions:

• Obtain a Return Authorisation form, please Email Us.
• Complete the Return Authorization form and place it in the box, following instructions given by customer service.
• All Returns must be shipped for processing to:
  Tobias Oliver Interiors
  85 - 87 High Street,
  Berkhamsted,
  Herts,
  HP4 2DF
• We will arrange the collection via DPD.
• Please keep a copy of your Return Authorisation form and Return Label in the event you need to contact customer service.
• Please pack the product in the same way you received it, using sufficient bubble wrap, foam or paper cushions for delicate pieces.

Refunds and Exchanges

We hope you are delighted with your Tobias Oliver Interiors purchase. We will accept merchandise returns for an exchange or refund under the following conditions:

• Refunds will be credited to the credit card used to make the purchase.
• In the case of pre-payment, direct debit and bank transfers, we will transfer the money back to your bank account.
• Tobias Oliver Interiors will refund your order on receipt of a return. This may take up to a maximum of 14 days, but we shall endeavour to refund you sooner.
• International refunds will be paid in the same currency as purchase.
• Shipping charges and duties will not be refunded, except for manufacturing defects or damages.
• Should there be any defects or damaged items in your order, please contact customer service immediately upon receipt. We will replace defective goods at the earliest possible convenience.