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Data privacy is important to Tobias Oliver Interiors. This Privacy Notice describes the personal information we collect about you as a visitor to our website, how we use it, with whom we share it, and describes your choices regarding certain types of processing. If you have any questions regarding this Privacy Notice, contact studio@tobiasoliverinteriors.com

1. introduction

Tobias Oliver Interiors, 85 - 87 High Street, Berkhamsted, Herts, HP4 2DF is committed to protecting and respecting your data privacy and your right to fair and just processing of your personal data. When you choose to provide us with data about yourself, we recognise that you trust us to act in a responsible manner.

This Privacy Notice sets out the basis on which your personal data will be processed by Tobias Oliver Interiors, the data controller of your personal data under the compliance requirements of the General Data Protection Regulation (EU) 2016/679. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.

2. personal data we may collect about you

"Personal Data" means any information that identifies you directly or indirectly, including, without limitation, by reference to your name, e-mail address, login ID and other contact or location data or to one of more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity, that you voluntarily transmit with your communication to us.

We may collect the following types of Personal Data about you:

  • Device information: information such as what kind of browser a visitor is on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their click through information (for example, which pages they have viewed and how long they have been there).
  • Contact details and Tobias Oliver Interiors account details: In certain sections of the website, it may invite you to contact us to place enquiries, request information or complete a trade registration form. We may ask for Personal Data to be entered as a means of registration before accessing a certain part of the website. Visitors of the website do not have an obligation to enter any of their Personal Data, but information will be required in order to provide our content and services.
  • Transaction information: The website may also collect Personal Data when you use certain Tobias Oliver Interiors services, through the use of the website, such as placing order or simply enquiring about a service that we provide.

There may also be instances where we will require your Personal Data for the purposes of complying with our duties and exercising our rights and obligations under a contract for services that we have with you, without which we may not be able to provide such services.

3. what we use your personal data for

We may use data held about you in the following ways for the purpose of internal administration and to ensure that the content on this website is presented in the most effective manner for you and for your computer, and for further purposes described below:

personal data used

  • Tobias Oliver Interiors Account Details
  • Contact Details
  • Transaction information
  • Device information

purpose

  • To allow us to verify your username and password when you are logging on to certain restricted areas of the website
  • To register you to use Tobias Oliver Interiors services
  • To contact you to deliver certain services or information you have requested
  • To provide you with notices regarding our services
  • And other processing necessary to fulfil a contract with you and in connection with our legitimate interest to provide services to you in an efficient, secure and personalised way.
  • To send you personalised marketing communications, alerts and newsletters through our marketing channels, subject to your consent or otherwise as permitted by law, in order to provide you with information, products or services that you request from us or which we feel may interest you such as important changes to this website, new Tobias Oliver Interiors services or changes to existing services.
  • To improve the content and general administration of the website and our services
  • To understand our visitors
  • And other processing necessary in connection with our legitimate interest to send you relevant information about our products and services, which may be subject to your consent where required by law, and to develop our content based on our users’ interests. The website may process information that will be maintained, used and disclosed in aggregate form only, for example, without limitation, the total number of visitors to our website, the number of visitors to each page of our website, browser type, External Websites (as set out in section 7 below) linked to and IP addresses. Tobias Oliver Interiors may analyse this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the website, track users' movement, and gather broad demographic information for aggregate use.

We may also process your information for our legitimate interest to ensure the security of your user account and our business, to prevent or detect fraud or abuses of our websites, products and services, to implement and enforce our general terms and conditions of business or any other agreements concluded with you, and to administer technical aspects of our website, including troubleshooting, diagnosis of technical and service problems, testing, encryption and similar operations.

4. who we share your personal data with?

We may share your Personal Data with the following parties:

  • Companies in the same group of companies as us: We may disclose your Personal Data to any member of our group which means any company or partnership which is wholly or partly owned by any of Tobias Oliver Interiors’s general partners and any subsidiary or holding company of such company or partnership or any partnership of which such company is a partner (the ”Tobias Oliver Interiors Group”).
  • Our outsourcing partners: Where we use suppliers, service providers and consultants in connection with our business activities, they may have access to your information, which they will process on our behalf.
  • Third parties: We will only disclose your Personal Data to third parties under the following conditions: -
    1. if we are required to disclose or share your Personal Data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or any other agreement; or protect the rights, property, or safety of Tobias Oliver Interiors, our customers, or others. This includes exchanging information with other companies and organisations for protection against credit risk and fraud;
    2. in the event that we sell or buy any business or assets in which case we may disclose your Personal Data to the seller or buyer of such business or assets;
    3. if Tobias Oliver Interiors or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will of course be one of the transferred assets; and/or
    4. with your specific consent either at the time you register with this website, or subsequently.

We do not disclose Personal Data to anyone else except as set out above.

ip addresses

We may collect information about your computer or device including where available your IP address, operating system and browser type for system administration. This is data about our users’ browsing actions and patterns and may also identify any individuals.

5. how long do we keep personal data for

We will keep your Personal Data for as long as is necessary in connection with the purposes set out above, or for as long as you are a customer of Tobias Oliver Interiors. After our relationship is terminated we will keep your Personal Data for a reasonable period, to maintain our records in accordance with the law and our legitimate business needs. We may keep an anonymous form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful reason to do so.

6. your right to unsubscribe (opt-out)

If you would like us to stop sending you marketing communications you may email us at studio@tobiasoliverinteriors.com or the unsubscribe link in our marketing communications. Although we encourage you to use the unsubscribe link because it is automated, you may also send us a request and message via our contact page form. If possible, please include a copy of the communication you received to help facilitate a timely and accurate removal.

7. your rights

This website may from time to time contain links to and from external websites, as well as our partner and/or affiliate websites. If you follow a link to their websites, please note that these websites will be covered by their own privacy notice (PN) and/or personal information collection statement (PICS). Tobias Oliver Interiors does not accept any responsibility or liability for protection of Personal Data which you may submit to a third party's website. We recommend that you check the wording of the relevant privacy notices before you submit any Personal Data to those websites.

Subject to certain provisions, you have the following general rights in relation to your Personal Data:

  • the right to be informed about how your Personal Data is being used;
  • the right to access the Personal Data we hold about you;
  • the right to withdraw consent or opt-out of receiving direct marketing messages;
  • the right to request the correction of inaccurate Personal Data we hold about you;
  • the right to request the blocking or deletion of your Personal Data where the processing does not comply with applicable data protection laws;
  • The right to object to processing activities, including where profiling activities occur;
  • The right to request that our processing activities are restricted, where for example you have contested that the Personal Data held by us may be inaccurate;
  • The right to contest a decision made regarding automated processing which significantly affects you;
  • The right to file a complaint with the UK Information Commissioner's Office (ICO) or your local data protection regulator, if you are unhappy with the way we are using your Personal Data. The contact number for the ICO is 0303 123 1113 or you can access their website via: https://ico.org.uk/

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below. We will generally aim to respond to enquiries within 7 days or sooner where required by law.

8. security of your information

We endeavour to protect your information through the measures set out below. Unfortunately, we cannot always guarantee complete security. Unauthorised entry or use, hardware or software failures, events outside our control and other factors, may compromise the security of your information. Nevertheless, we will comply with our obligation to implement appropriate technical and organisational measures to ensure a level of security of Personal Data appropriate to safeguard against the risks of a personal data breach.

9. children

Our website and services are not intended for children under the age of 16. If you are under 16, please ask your parent or guardian before using our website or services.

10. contacting us

We are here to help and encourage you to contact us first to resolve your complaint.

Please contact us at studio@tobiasoliverinteriors.com with any questions or comments.

It is very important to us that your experience using tobiasoliverinteriors.com is positive. We respect your rights to privacy and the fair and just processing of your Personal Data.

General

The following terms and conditions apply to all purchases made from this website. Use of this website by you, and purchase of any goods from us, is conditional upon your acceptance of these terms and conditions.

These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check periodically for any changes. Use of our website means you have accepted these terms and conditions. If unacceptable please leave now.

No other terms and conditions shall apply to the sale of our goods on-line.

These terms and conditions and the purchase by you of any goods from us shall be governed in all respects (including formation and interpretation) by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.

In these terms and conditions "goods" include products sold on our website.

(i) Orders:

No order for goods shall be binding upon us unless and until accepted by us in writing. Once an order has been sent through from the website, it will be confirmed once we have checked availability in the warehouse. We reserve the right to decline any order placed with us at our discretion.

(ii) Availability of Goods

All goods are subject to availability and may be withdrawn at any time. If for any reason the goods ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested goods.

(ii) Description of Goods:

We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time. We also reserve the right to change the specification of the goods we sell.

Every care is taken to reproduce faithfully all descriptions of goods, however errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us at studio@tobiasoliverinteriors.com. In the event of goods being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order we will subsequently cancel your order and immediately issue a refund to your account or card.

Small variances may occur (for example, in colour) when goods are displayed on our site and we accept no responsibility for such matters unless the variance is substantial.

(iv) Suitability of Goods for Purpose or Use

Our website gives a general indication of the suitability of our products for particular applications such as suitable for curtains or suitable for upholstery etc. These suitability should be considered as a guide only. It is your responsibility to make sure the goods you order are fit for purpose. This should entail discussing with your maker / manufacturer as such. You can request and pay for samples via the website to be sent to your maker if required.

(v) Quantity

It is highly recommended that you discuss with your maker / manufacturer the quantity of product that you will need to order. You will need to pass to them the details of the product you wish to order including width repeat and composition so they can calculate the quantity you should order.

(vi) Prices:

All prices quoted are in pounds sterling and include all taxes at current rates.

Prices are subject to change at any time before we accept an order from you.

Delivery where applicable will be charged separately (see Delivery and Returns page).

(vii) Payment:

All payments processed via the Tobias Oliver Interiors Ltd. Website are processed through Streamline Worldpay. Their encrypted servers ensure your card and other personal details cannot be accessed by any third party. We do not retain your card details ourselves, although we do collect your personal information through the ordering process and in order to facilitate delivery. We will never pass on your personal information to any third party.

(viii) Your Invoice:

All retail sales are supplied with a full invoice giving a description of the goods purchased, the price paid and delivery charges, including VAT.

(xii) Force Majeure

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest or national emergencies. If so delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the goods are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the goods.

(ix) Entire Agreement

These terms and conditions constitute the entire and only agreement between us.

Other than information on our website and information supplied with our goods you acknowledge that you have not relied on any statement, warranty or representation given in relation to our goods (whether given by us or a third party). Nothing in the foregoing shall purport to exclude liability for fraud or deliberate concealment.

(x) Personal injury

Except where we are negligent we accept no liability for injury or damage caused by the improper use of any goods.

(xi) Proviso

The exclusions and limitations set out in these terms and conditions do not affect (and are subject to) those of your statutory rights as a consumer which cannot be excluded by Law. For example, under current legislation, liability for Fraud or injury/damage caused by our negligence cannot be excluded.

(xii) Third party rights

Only you and we shall be entitled to enforce these website terms. No third party shall be entitled to enforce any of these website terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

(xiii) Customer care/complaints

If you have any queries regarding your purchase of goods from the Tobias Oliver Interiors website you can contact studio@tobiasoliverinteriors.com.

We will endeavour to answer all concerns within 24 hours.