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Your privacy is important to Tobias Oliver Interiors as is protecting your personal data. This Privacy Notice describes the personal information we collect about you as a visitor to our website, how we use it, with whom we share it, and describes your choices regarding certain types of processing. If you have any questions regarding this Privacy Notice, contact studio@tobiasoliverinteriors.com

1. introduction

Tobias Oliver Interiors, 85 - 87 High Street, Berkhamsted, Herts, HP4 2DF is committed to protecting and respecting your data privacy and your right to fair and just processing of your personal data. When you choose to provide us with data about yourself, we recognise that you trust us to act in a responsible manner.

This Privacy Notice sets out the basis on which your personal data will be processed by Tobias Oliver Interiors, the data controller of your personal data under the compliance requirements of the Data Protection Act 2018 or any successor UK legislation. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.

2. personal data we may collect about you

"Personal Data" means any information that identifies you directly or indirectly, including, without limitation, your name, e-mail address, login ID and other contact or location data or any of one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity, that you voluntarily transmit with your communication to us.

We may collect the following types of Personal Data about you:

  • Device information: information such as what kind of browser a visitor is on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their click through information (for example, which pages they have viewed and how long they have been there).

  • Contact details and Tobias Oliver Interiors account details: In certain sections of the website, it may invite you to contact us to place enquiries, request information or complete a trade registration form. We may ask for Personal Data to be entered as a means of registration before accessing a certain part of the website. Visitors of the website do not have an obligation to enter any of their Personal Data, but information will be required in order to provide our content and services.

  • Transaction information: The website may also collect Personal Data when you use certain Tobias Oliver Interiors services, through the use of the website, such as placing order or simply enquiring about a service that we provide.

There may also be instances where we will require your Personal Data for the purposes of complying with our duties and exercising our rights and obligations under a contract for services that we have with you, without which we may not be able to provide such services.

3. what we use your personal data for

We may use data held about you in the following ways for the purpose of internal administration and to ensure that the content on this website is presented in the most effective manner for you and for your computer, and for further purposes described below:

personal data used

  • Tobias Oliver Interiors Account Details
  • Contact Details
  • Transaction information
  • Device information

purpose

  • To allow us to verify your username and password when you are logging on to certain restricted areas of the website
  • To register you to use Tobias Oliver Interiors services
  • To contact you to deliver certain services or information you have requested
  • To provide you with notices regarding our services
  • And other processing necessary to fulfil a contract with you and in connection with our legitimate interest to provide services to you in an efficient, secure and personalised way.
  • To send you personalised marketing communications, alerts and newsletters through our marketing channels, subject to your consent or otherwise as permitted by law, in order to provide you with information, products or services that you request from us or which we feel may interest you such as important changes to this website, new Tobias Oliver Interiors services or changes to existing services.
  • To improve the content and general administration of the website and our services
  • To understand our visitors
  • And other processing necessary in connection with our legitimate interest to send you relevant information about our products and services, which may be subject to your consent where required by law, and to develop our content based on our users’ interests. The website may process information that will be maintained, used and disclosed in aggregate form only, for example, without limitation, the total number of visitors to our website, the number of visitors to each page of our website, browser type, External Websites (as set out in section 7 below) linked to and IP addresses. Tobias Oliver Interiors may analyse this data for trends and statistics in the aggregate, and we may use such aggregate information to administer the website, track users' movement, and gather broad demographic information for aggregate use.

We may also process your information for our legitimate interest to ensure the security of your user account and our business, to prevent or detect fraud or abuses of our websites, products and services, to implement and enforce our general terms and conditions of business or any other agreements concluded with you, and to administer technical aspects of our website, including troubleshooting, diagnosis of technical and service problems, testing, encryption and similar operations.

4. who we share your personal data with?

We may share your Personal Data with the following parties:

  • Our outsourcing partners: Where we use suppliers, service providers and consultants in connection with our business activities, they may have access to your information, which they will process on our behalf.
  • Third parties: We will only disclose your Personal Data to third parties under the following conditions: -
    1. if we are required to disclose or share your Personal Data in order to comply with any legal obligation or in order to enforce or apply our Terms and Conditions or any other agreement; or protect the rights, property, or safety of Tobias Oliver Interiors, our customers, or others. This includes exchanging information with other companies and organisations for protection against credit risk and fraud;
    2. in the event that we sell or buy any business or assets in which case we may disclose your Personal Data to the seller or buyer of such business or assets;
    3. if Tobias Oliver Interiors or substantially all of its assets are acquired by a third party, in which case Personal Data held by it about its customers will of course be one of the transferred assets; and/or
    4. with your specific consent either at the time you register with this website, or subsequently.

We do not disclose Personal Data to anyone else except as set out above.

ip addresses

We may collect information about your computer or device including where available your IP address, operating system and browser type for system administration. This is data about our users’ browsing actions and patterns and may also identify any individuals.

5. how long do we keep personal data for

We will keep your Personal Data for as long as is necessary in connection with the purposes set out above, or for as long as you are a customer of Tobias Oliver Interiors. After our relationship is terminated, we will keep your Personal Data for a reasonable period, to maintain our records in accordance with the law and our legitimate business needs. We may keep an anonymous form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful reason to do so

6. your right to unsubscribe (opt-out)

When you place an order for Products on the website, we will ask you if you would like to opt in to receive marketing communications from us.  If you have opted in but would later like us to stop sending you marketing communications, you may email us at studio@tobiasoliverinteriors.com or the unsubscribe link in our marketing communications. Although we encourage you to use the unsubscribe link because it is automated, you may also send us a request and message via our contact page form. If possible, please include a copy of the communication you received to help facilitate a timely and accurate removal.

7. your rights

This website may from time to time contain links to and from external websites, as well as our partner and/or affiliate websites. If you follow a link to their websites, please note that these websites will be covered by their own privacy notice (PN) and/or personal information collection statement (PICS). Tobias Oliver Interiors does not accept any responsibility or liability for protection of Personal Data which you may submit to a third party's website. We recommend that you check the wording of the relevant privacy notices before you submit any Personal Data to those websites.

Subject to certain provisions, you have the following general rights in relation to your Personal Data:

  • the right to be informed about how your Personal Data is being used;
  • the right to access the Personal Data we hold about you;
  • the right to withdraw consent or opt-out of receiving direct marketing messages;
  • the right to request the correction of inaccurate Personal Data we hold about you;
  • the right to request the blocking or deletion of your Personal Data where the processing does not comply with applicable data protection laws;
  • the right to object to processing activities, including where profiling activities occur;
  • the right to request that our processing activities are restricted, where for example you have contested that the Personal Data held by us may be inaccurate;
  • the right to contest a decision made regarding automated processing which significantly affects you;
  • the right to file a complaint with the UK Information Commissioner's Office (ICO) or your local data protection regulator, if you are unhappy with the way we are using your Personal Data. The contact number for the ICO is 0303 123 1113 or you can access their website via: https://ico.org.uk/

To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below. We will generally aim to respond to enquiries within 7 days or sooner where required by law.

8. security of your information

We endeavour to protect your information through the measures set out below. Unfortunately, we cannot always guarantee complete security. Unauthorised entry or use, hardware or software failures, events outside our control and other factors, may compromise the security of your information. Nevertheless, we will comply with our obligation to implement appropriate technical and organisational measures to ensure a level of security of Personal Data appropriate to safeguard against the risks of a personal data breach.

9. children

Our website and services are not intended for children under the age of 16. If you are under 16, please ask your parent or guardian before using our website or services.

10. cookie policy

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.  A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.  These cookies do not gather your information nor track what other internetsites you visit; they cannot be disabled.
  • Google Analytics cookies. These Google Analytics cookies allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.  The information collected and stored by these cookies are transmitted and stored on servers in the USA as per Google’s privacy terms. 

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name

Purpose

More Information

_ga

  • Estimate our audience size and usage pattern.

  • Store information about your preferences, and so allow us to customise our site and to provide you with offers that are targeted to your individual interests.

Expiry Date
2 years

_gid

  • Used to distinguish users.

Expiry: 24 hours

XSRF-TOKEN

  • Used to prevent from Cross-Site Request Forger

Expiry: 2 hours

accept_cookie

  • Used to identify if the user has accepted our cookie policy

Expiry date: 5 years

 

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 24 hours.

11. links to other websites

Our website may contain links to other third-party websites of interest.  However, once you have used these links to leave our website, you should note that we do not have any control over that third-party website.  Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such websites and they are not governed by this privacy policy.  You should exercise caution and look at their own privacy policy.

12.  use of our website

You may only use our website for lawful purposes and may not use our website in the following circumstances:

  • in any way that is unlawful or fraudulent
  •  for the purposes of harming minors in any way
  •  to download or re-use any material from our website without our permission
  •  to knowingly transmit any data, send or upload any material that has viruses, Trojan horses, worms, time-bombs, spyware, adware or any other harmful programmes or computer code designed to adversely affect the operation of any computer hardware or software
  •  to upload or send material to our website that is obscene, offensive, hateful, defamatory or incites violence.

When we consider there has been a breach of these terms of use, we may take such action as we deem appropriate.

 

10. contacting us

We are here to help and encourage you to contact us first to resolve your complaint.

Please contact us at studio@tobiasoliverinteriors.com with any questions or comments.

It is very important to us that your experience using tobiasoliverinteriors.com is positive. We respect your rights to privacy and the fair and just processing of your Personal Data.

 

General

The following terms and conditions apply to all purchases of products made from this website.

Use of this website by you, and purchase of any products from us, is conditional upon your acceptance of these terms and conditions together with our Privacy Policy.

Use of our website means you have accepted these terms and conditions and our Privacy Policy. Please read these terms carefully and make sure you understand them before ordering any products from our website, as you will be asked to agree to them before placing an order.  No other terms and conditions shall apply to the sale of our products on-line.

Your attention is particularly drawn to paragraphs (xv) and (xvi) below.

These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check them every time you wish to order products.

These terms and conditions and the purchase by you of any products from us shall be governed in all respects (including formation and interpretation) by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.

 (i) orders

No order for products shall be binding upon us unless and until accepted by us in writing. Once an order has been sent through from the website, it will be confirmed once we have checked availability in the warehouse. We reserve the right to decline any order placed with us at our discretion.

(ii) availability of products

All products are subject to availability and may be withdrawn at any time. If for any reason the products ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested products.

(iii) description of products

We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time. We also reserve the right to change the specification of the products we sell.

  • details: Every care is taken to reproduce faithfully all descriptions of products, however errors may occur. If you are in any doubt about the item you wish to purchase we recommend you contact us at studio@tobiasoliverinteriors.com.
  • descriptions and images: Small variances may occur (for example, in colour between batches of material used, or in different finishes to a product) when products are displayed on our site and we accept no responsibility for such matters unless the variance is substantial.
  • price errors: In the event of products being listed at an incorrect price due to typographical error, or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If we have already charged you for the order, we will subsequently cancel your order and immediately issue a refund to your account or card.
  • measurements: Although we have taken great care to be as accurate as possible, some of our products are made to measure, so the measurements shown on our website may increase or decrease by 2%  Please take special care when measuring up your space for the larger products to ensure they will fit into your space.

(iv) suitability of products for purpose or use

Our website gives a general indication of the suitability of our products for particular applications such as “suitable for curtains” or “suitable for upholstery” etc. These suitability indications should be considered as a guide only. It is your responsibility to make sure the products you order are fit for purpose. This should entail discussing with your maker / manufacturer as such. You can request and pay for samples via the website to be sent to your maker if required.

(v) quantity

It is highly recommended that you discuss with your maker / manufacturer the quantity of product that you will need to order. You will need to pass to them the details of the product you wish to order including width repeat and composition so they can calculate the quantity you should order.

(vi) prices

All prices quoted are in pounds sterling and include all taxes at current rates.  Prices are subject to change at any time before we accept an order from you.  Delivery where applicable will be charged separately (see Delivery and Returns page).

 

(vii) payment

All payments processed via the Tobias Oliver Interiors Ltd. website are processed through SquareUp. Their encrypted servers ensure your card and other personal details cannot be accessed by any third party. We do not retain your card details ourselves, although we do collect your personal information through the ordering process and in order to facilitate delivery. We will never pass on your personal information to any third party.  All retail sales are supplied with a full invoice giving a description of the products purchased, the price paid and delivery charges.

(viii) your right to cancel or end the contract with us

You can always end your contract with us.  Your rights to end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

  • if a product is faulty or misdescribed, you may have a legal right to end the contract or get the product repaired or replaced or to get a refund: see our Return Policy;
  • if you want to end the contract because we have told you about (a) an error in the pricing or description of the products you have ordered and you do not wish to proceed or (b) a risk that the products may be significantly delayed because of an event outside our control or (c) we have suspended supply of the products you have ordered for technical reasons, then the contract will end immediately and we will refund you for any products which have not been delivered to you;
  • if you have just changed your mind about the product, you may cancel the contract and be entitled to a refund within a 14 day cooling-off period after the order being accepted by us, but this may be subject to deductions and you will have to pay the costs of any return of products to us.  Please note that once you have placed an order for a bespoke product, it may not be possible to cancel the order once the manufacturer has started making the product.

 (ix) delivery

We will contact you with an estimated delivery date; this may be delayed by an event of force majeure – please see paragraph (xi) below for our responsibilities when this happens.  Delivery will be completed when we deliver the products to the address you gave us at the time of ordering.  Please ensure someone is available at the address to receive the products at the agreed time, but if no one is available you will be left a note that the products can be redelivered at a time to suit you, or collected from a UPS collection point.  If for any reason the delivery date is delayed by you for more than a month, we may demand (and send an invoice for) full payment of any storage and insurance costs and any other sums arising from the delayed delivery.

(x) risk and title

You will own the products once we have received payment in full for them and the products will be your responsibility once delivered safely to the address you provide to us.

(xi) force majeure

Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest or national emergencies. If so, delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the products are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the products.

(xii) entire agreement

These terms and conditions constitute the entire and only agreement between us.  Other than information on our website and information supplied with our products you acknowledge that you have not relied on any statement, warranty or representation given in relation to our products (whether given by us or a third party). Please note that nothing in the previous sentence shall purport to exclude liability for fraud or deliberate concealment.

(xiii) personal injury

Except where we, or any third-party supplier engaged by us, are negligent we accept no liability for injury or damage caused by the improper use of any products.

(xiv) proviso

We only supply the products for domestic and private use.  You agree not to use the products for any commercial, business or resale purposes and accept that we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.  The exclusions and limitations set out in these terms and conditions do not affect (and are subject to) those of your statutory rights as a consumer which cannot be excluded by Law. For example, under current legislation, liability for fraud or injury/damage caused by our negligence cannot be excluded.  We will not be liable for any damage arising out of defective, damaged or wrongly delivered products, over and above the value of the products themselves.

(xv) third party rights

Only you and we shall be entitled to enforce these website terms. No third party shall be entitled to enforce any of these website terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

(xvi) customer care/complaints

If you have any queries regarding your purchase of products  from the Tobias Oliver Interiors website you can contact studio@tobiasoliverinteriors.com.  We will endeavour to answer all concerns within 24 hours or on the next following business day.