Your privacy is important to Tobias Oliver Interiors as is protecting your personal data. This Privacy Notice describes the personal information we collect about you as a visitor to our website, how we use it, with whom we share it, and describes your choices regarding certain types of processing. If you have any questions regarding this Privacy Notice, contact email@example.com
Tobias Oliver Interiors, 85 - 87 High Street, Berkhamsted, Herts, HP4 2DF is committed to protecting and respecting your data privacy and your right to fair and just processing of your personal data. When you choose to provide us with data about yourself, we recognise that you trust us to act in a responsible manner.
This Privacy Notice sets out the basis on which your personal data will be processed by Tobias Oliver Interiors, the data controller of your personal data under the compliance requirements of the Data Protection Act 2018 or any successor UK legislation. Please read the following carefully to understand our views and practices regarding your personal data and how it will be treated by us.
"Personal Data" means any information that identifies you directly or indirectly, including, without limitation, your name, e-mail address, login ID and other contact or location data or any of one or more factors specific to your physical, physiological, genetic, mental, economic, cultural or social identity, that you voluntarily transmit with your communication to us.
We may collect the following types of Personal Data about you:
Device information: information such as what kind of browser a visitor is on, what operating system they are using, their IP address, cookie information, time stamp (time page accessed as well as time spent per web page) and their click through information (for example, which pages they have viewed and how long they have been there).
Contact details and Tobias Oliver Interiors account details: In certain sections of the website, it may invite you to contact us to place enquiries, request information or complete a trade registration form. We may ask for Personal Data to be entered as a means of registration before accessing a certain part of the website. Visitors of the website do not have an obligation to enter any of their Personal Data, but information will be required in order to provide our content and services.
Transaction information: The website may also collect Personal Data when you use certain Tobias Oliver Interiors services, through the use of the website, such as placing order or simply enquiring about a service that we provide.
There may also be instances where we will require your Personal Data for the purposes of complying with our duties and exercising our rights and obligations under a contract for services that we have with you, without which we may not be able to provide such services.
We may use data held about you in the following ways for the purpose of internal administration and to ensure that the content on this website is presented in the most effective manner for you and for your computer, and for further purposes described below:
We may also process your information for our legitimate interest to ensure the security of your user account and our business, to prevent or detect fraud or abuses of our websites, products and services, to implement and enforce our general terms and conditions of business or any other agreements concluded with you, and to administer technical aspects of our website, including troubleshooting, diagnosis of technical and service problems, testing, encryption and similar operations.
We may share your Personal Data with the following parties:
We do not disclose Personal Data to anyone else except as set out above.
We may collect information about your computer or device including where available your IP address, operating system and browser type for system administration. This is data about our users’ browsing actions and patterns and may also identify any individuals.
We will keep your Personal Data for as long as is necessary in connection with the purposes set out above, or for as long as you are a customer of Tobias Oliver Interiors. After our relationship is terminated, we will keep your Personal Data for a reasonable period, to maintain our records in accordance with the law and our legitimate business needs. We may keep an anonymous form of your Personal Data, which will no longer refer to you, for statistical purposes without time limits, to the extent that we have a legitimate and lawful reason to do so
When you place an order for Products on the website, we will ask you if you would like to opt in to receive marketing communications from us. If you have opted in but would later like us to stop sending you marketing communications, you may email us at firstname.lastname@example.org or the unsubscribe link in our marketing communications. Although we encourage you to use the unsubscribe link because it is automated, you may also send us a request and message via our contact page form. If possible, please include a copy of the communication you received to help facilitate a timely and accurate removal.
This website may from time to time contain links to and from external websites, as well as our partner and/or affiliate websites. If you follow a link to their websites, please note that these websites will be covered by their own privacy notice (PN) and/or personal information collection statement (PICS). Tobias Oliver Interiors does not accept any responsibility or liability for protection of Personal Data which you may submit to a third party's website. We recommend that you check the wording of the relevant privacy notices before you submit any Personal Data to those websites.
Subject to certain provisions, you have the following general rights in relation to your Personal Data:
To exercise any of the above rights, or if you have any questions relating to your rights, please contact us by using the details set out in the "Contacting us" section below. We will generally aim to respond to enquiries within 7 days or sooner where required by law.
We endeavour to protect your information through the measures set out below. Unfortunately, we cannot always guarantee complete security. Unauthorised entry or use, hardware or software failures, events outside our control and other factors, may compromise the security of your information. Nevertheless, we will comply with our obligation to implement appropriate technical and organisational measures to ensure a level of security of Personal Data appropriate to safeguard against the risks of a personal data breach.
Our website and services are not intended for children under the age of 16. If you are under 16, please ask your parent or guardian before using our website or services.
We use the following cookies:
You can find more information about the individual cookies we use and the purposes for which we use them in the table below:
Expiry: 24 hours
Expiry: 2 hours
Expiry date: 5 years
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.
Except for essential cookies, all cookies will expire after 24 hours.
You may only use our website for lawful purposes and may not use our website in the following circumstances:
We are here to help and encourage you to contact us first to resolve your complaint.
Please contact us at email@example.com with any questions or comments.
It is very important to us that your experience using tobiasoliverinteriors.com is positive. We respect your rights to privacy and the fair and just processing of your Personal Data.
The following terms and conditions apply to all purchases of products made from this website.
Your attention is particularly drawn to paragraphs (xv) and (xvi) below.
These terms and conditions may be changed at any time without the need to let you know. It is therefore your responsibility to check them every time you wish to order products.
These terms and conditions and the purchase by you of any products from us shall be governed in all respects (including formation and interpretation) by English Law and any dispute arising under or in connection with the foregoing shall be determined through the English Courts.
No order for products shall be binding upon us unless and until accepted by us in writing. Once an order has been sent through from the website, it will be confirmed once we have checked availability in the warehouse. We reserve the right to decline any order placed with us at our discretion.
(ii) availability of products
All products are subject to availability and may be withdrawn at any time. If for any reason the products ordered are not available you will be offered an alternative or given a full refund. We will not be held responsible for compensating you for any losses you may suffer if we are unable to supply the requested products.
(iii) description of products
We take care to ensure that details, descriptions and prices within our website are correct but errors may occur and we reserve the right to alter the same at any time. We also reserve the right to change the specification of the products we sell.
(iv) suitability of products for purpose or use
Our website gives a general indication of the suitability of our products for particular applications such as “suitable for curtains” or “suitable for upholstery” etc. These suitability indications should be considered as a guide only. It is your responsibility to make sure the products you order are fit for purpose. This should entail discussing with your maker / manufacturer as such. You can request and pay for samples via the website to be sent to your maker if required.
It is highly recommended that you discuss with your maker / manufacturer the quantity of product that you will need to order. You will need to pass to them the details of the product you wish to order including width repeat and composition so they can calculate the quantity you should order.
All prices quoted are in pounds sterling and include all taxes at current rates. Prices are subject to change at any time before we accept an order from you. Delivery where applicable will be charged separately (see Delivery and Returns page).
All payments processed via the Tobias Oliver Interiors Ltd. website are processed through SquareUp. Their encrypted servers ensure your card and other personal details cannot be accessed by any third party. We do not retain your card details ourselves, although we do collect your personal information through the ordering process and in order to facilitate delivery. We will never pass on your personal information to any third party. All retail sales are supplied with a full invoice giving a description of the products purchased, the price paid and delivery charges.
(viii) your right to cancel or end the contract with us
You can always end your contract with us. Your rights to end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
We will contact you with an estimated delivery date; this may be delayed by an event of force majeure – please see paragraph (xi) below for our responsibilities when this happens. Delivery will be completed when we deliver the products to the address you gave us at the time of ordering. Please ensure someone is available at the address to receive the products at the agreed time, but if no one is available you will be left a note that the products can be redelivered at a time to suit you, or collected from a UPS collection point. If for any reason the delivery date is delayed by you for more than a month, we may demand (and send an invoice for) full payment of any storage and insurance costs and any other sums arising from the delayed delivery.
(x) risk and title
You will own the products once we have received payment in full for them and the products will be your responsibility once delivered safely to the address you provide to us.
(xi) force majeure
Notwithstanding anything set out in these terms and conditions, we will not be liable for any failure or delay in performance of our obligations if it is due to an event beyond our reasonable control, including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest or national emergencies. If so, delayed we will be entitled to a reasonable extension of time for performing our obligations. Any dates we specify for the delivery of the products are only approximate and we shall not be liable for any losses, damages, charges, costs or expenses caused by any delay in delivery of the products.
(xii) entire agreement
These terms and conditions constitute the entire and only agreement between us. Other than information on our website and information supplied with our products you acknowledge that you have not relied on any statement, warranty or representation given in relation to our products (whether given by us or a third party). Please note that nothing in the previous sentence shall purport to exclude liability for fraud or deliberate concealment.
(xiii) personal injury
Except where we, or any third-party supplier engaged by us, are negligent we accept no liability for injury or damage caused by the improper use of any products.
We only supply the products for domestic and private use. You agree not to use the products for any commercial, business or resale purposes and accept that we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity. The exclusions and limitations set out in these terms and conditions do not affect (and are subject to) those of your statutory rights as a consumer which cannot be excluded by Law. For example, under current legislation, liability for fraud or injury/damage caused by our negligence cannot be excluded. We will not be liable for any damage arising out of defective, damaged or wrongly delivered products, over and above the value of the products themselves.
(xv) third party rights
Only you and we shall be entitled to enforce these website terms. No third party shall be entitled to enforce any of these website terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.
(xvi) customer care/complaints
If you have any queries regarding your purchase of products from the Tobias Oliver Interiors website you can contact firstname.lastname@example.org. We will endeavour to answer all concerns within 24 hours or on the next following business day.