Elitis | Cocon

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Additional information

Delivery

Tobias Oliver Interiors delivery costs are as follows:

• Free Delivery for all orders within the UK mainland, over £300 (not applicable to fabrics, trimmings, wallpapers, furniture, mirrors, art, lighting or rugs, please see costs below).
• Where items are currently not in stock we will advise upon receipt of the purchase and provide swift guidance on the soonest possible lead time.
• Any order less than £300 within UK mainland will be charged £7.95 ex VAT.
• Items that are held in stock will be delivered by next-day delivery. Otherwise we will contact you to advise lead time with soonest possible delivery date. Please check individual lead-times on the product page for more information or call us. Kindly note these do vary depending on supplier.
• Fabrics and Wallpapers:
  • Delivery Charge: £35.00 + VAT (UK Mainland)
  • Samples: £2.50 inc VAT (UK Mainland)
  • Orders for fabrics and wallpapers over the value of £500 – FREE DELIVERY (UK Mainland)
• Trimmings:
  • Delivery Charge: £18.00 inc VAT (UK Mainland)
  • Samples: £2.50 inc VAT (UK Mainland)
  • Orders for trimming over the value of £300 – FREE DELIVERY (UK Mainland)
• We can ship outside UK mainland and worldwide. Once an order has been received we will send you the shipping costs for approval before sending a PayPal request for funds or we can take card payments over the phone.
• ALL orders going to the USA are subject to a 10% surcharge.
• For ALL Porta Romana orders going to the USA, a 85% wiring surcharge is applied to each item.
• For furniture, mirrors, art and rug deliveries, our White Glove service includes delivery inside your residence to the room of your choice (up to 2 flights of stairs) unpacking, assembly, removal of packaging. Our white glove delivery service provider will schedule a delivery appointment with you once your items have arrived locally. Delivery costs of furniture items as below:

Return Policy

We hope you are delighted with your Tobias Oliver Interiors purchase. If for any reason you wish to return your purchase from this Site, we will accept merchandise for a refund or merchandise credit under the following conditions:

• Unused Items must be in their original condition and in their original packaging.
• Sale items cannot be returned.
• Order confirmations and a note as to why the item is being returned must be included. You must also inform us via email [email protected] or call 01442 818122.
• Returns address: Tobias Oliver Interiors, 85-87 High Street, Berkhamsted, Herts, HP4 2DF
• Please note that bedding and bed linen items cannot be returned for hygiene reasons.
• Any damaged, used, or altered returns or anything Tobias Oliver Interiors considers unreasonable will not be accepted and will be returned to the customer.
• Item must be received by Tobias Oliver Interiors no later than 14 days after the date of delivery.
• If the order is placed after the 1st of December of any year – we will honour the 14 day returns policy after Christmas.
• Returns received outside the above time frames are accepted at Tobias Oliver Interiors discretion. Sale items and exchanged items are final sales and may not be returned or exchanged.
• We recommend shipping merchandise for return via DPD for tracking purposes. We also recommend that you request adequate insurance to cover the purchase price of the shipment. We will not assume responsibility for reimbursement or compensation if a return package is lost, stolen, or mishandled.
• Gift Returns may be exchanged for product. You must include your gift receipt or packing slip in the return. If your requested exchange item is of greater value than the original gift receipt, you must pay the difference. Refunds and cash backs for lesser value items will not be provided.
• Custom-made, exclusive or limited-edition pieces may not be refunded or exchanged. This includes ALL Porta Romana products.
• All Porta Romana products are non-refundable. Should you incure any issues with your order upon delivery, please notify us within 5 days.
• For furniture and lighting, the returns policy depends on the supplier and their T&C’s, for further information you should contact us before placing an order.
• Wallpaper can sometimes be returned if it is in a whole roll format and has not been unsealed in it’s original packaging, this is dependant on the specific supplier’s Terms & Conditions, please contact us prior to ordering for further details. This is why we highly encourage ordering samples. Some wallpaper is printed to order, it is your responsibility to request this information from us prior to making an order as we are unable to accept cancellation/ refund after the order is placed in these cases – as per each suppliers own Terms and Conditions.
• Fabric cannot be returned as it is cut to the specific length you have requested on the sales order invoice. This is why we highly encourage ordering samples.
• Damaged wallpaper and fabric returns due to damage in transit:
  • ​If the box and/or enclosed wallpaper and fabric is damaged this must be reported to us within 72 hours of reciept. We will need images of the box as well as the damage to make a claim with the supplier their courier. Without these requirements the item will become ineligible for return.

These instructions must be followed exactly and any failure to do so will prevent the processing of your return. If you have any questions about our return procedure, please contact us at +44 (0) 1442 818122 or Email Us.

Refunds and Exchanges

We hope you are delighted with your Tobias Oliver Interiors purchase. We will accept merchandise returns for an exchange or refund under the following conditions:

• Refunds will be credited to the credit card used to make the purchase.
• In the case of pre-payment, direct debit and bank transfers, we will transfer the money back to your bank account.
• Tobias Oliver Interiors will refund your order on receipt of a return. This may take up to a maximum of 14 days, but we shall endeavour to refund you sooner.
• International refunds will be paid in the same currency as purchase.
• Should there be any defects or damaged items in your order, please contact customer service immediately upon receipt. We will replace defective goods at the earliest possible convenience.