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Samuel and Sons | 2″ French Grosgrain Ribbon - Turquoise Samuel and Sons | 2″ French Grosgrain Ribbon - White
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FAQ

The duration of the design process can vary depending on the scope and complexity of the project. Typically, it involves multiple stages such as initial consultations, concept development, detailed design refinement, and client approvals. On average, the process can take several weeks to a few months. We strive to work efficiently while ensuring thorough development and collaboration to achieve the best possible outcome for your project.

We invoice for Furniture, Fixings and Equipment (FF&E) on a proforma basis as detailed in our Terms and Conditions. Once you have approved our designs and we have supplied you with an estimate, our finance manager will issue you an invoice for the total cost of the relevant FF&E item(s). Once we have received payment, we can place an order for FF&E.

The design fee is paid upfront and to us directly before we begin any design or administrative work.

For higher value projects, funds are held in escrow, providing clients with complete security and transparency throughout the project.

At Tobias Oliver, we are committed to maintaining complete transparency in all our processes. To this end, we share our trade discounts openly by applying a 50% margin share to each line item within the estimate. This approach ensures that our clients have a clear and accurate understanding of costs, fostering trust and confidence throughout the duration of the project.

The design fee includes the sourcing, designs, drawings (floorplans, elevations and detailed drawings), moodboards, liaising with contractors/suppliers, creating fabric/finish specifications plus schedules for each area and meetings.

The fee includes the original design/drawing plus up to two revisions in accordance with our Terms and Conditions. If further revisions are requested/required then our fees will increase to reflect the time spent on the further revisions and will be charged on our current hourly rates.

We will record our time in 6 minute units (10 units per hour). Timesheets are available upon request or we will send copies with our invoice.

We apply a 17.5% project management fee to the net value of the total estimate within the overall budget. This fee encompasses all aspects of product sourcing, project management, placement of supplier purchase orders, and close supervision of orders, deliveries, and installations throughout the duration of the project. It also covers the coordination of contractors and suppliers to ensure adherence to timelines and the maintenance of the highest standards of quality, right up to the final installation at your property.

Should the time expended on procurement and project management, based on our current hourly rates, exceed the coverage provided by this 17.5% fee, we reserve the right to charge for additional services in accordance with clause 7.3 of our Terms and Conditions of Business.